Girl wearing Hypeberry jacket, bra and skirt

Questions?

We're here to help.

Find answers to the most common questions about orders, products, sizing, care, shipping, and returns.

Orders

Everything about placing and managing your order.

How do I place an order?

Add your favorite Hypeberry pieces to your shopping bag and complete checkout. You’ll receive an order confirmation email with payment instructions and your order number.

How do I choose the right size?

Please check our Size Guide before ordering. It includes recommended body measurements and garment measurements for each style. If her measurements fall between sizes, we recommend sizing up for extra comfort and room to grow.

Can I change or cancel my order?

Email hello@thehypeberry.com as soon as possible with your order number. Orders awaiting payment may be canceled at any time. After payment is confirmed, we’ll let you know if a change or cancellation is still possible. Shipped orders can no longer be changed or canceled.

How do I know if my order was successful?

You’ll receive an order confirmation email after checkout. Because GCash and Bank Transfer payments are verified manually, your order will move to processing only after we confirm your payment.

Can I order as a gift?

Yes. We don’t currently offer gift wrapping, but every Hypeberry order is carefully packed and ready to brighten someone’s day.

Products

Details about our fabrics, fit, and function.

How do your pieces fit?

Most Hypeberry styles fit true to size unless the product page says otherwise. Please use our Size Guide for body measurements, garment measurements, and fit guidance.

What fabrics do you use?

We select fabrics for comfort, movement, durability, and easy care. The exact fabric composition is listed on each product page.

Are Hypeberry pieces suitable for sports?

Yes. Hypeberry creates performance-inspired apparel for everyday girlhood. Our pieces are designed to support movement through sports, dance, travel, play, and everyday adventures.

Will colors look exactly the same in person?

We make every effort to show colors accurately. Slight differences may appear because of photography, lighting, or your device’s screen settings.

Care

How to care for your Hypeberry pieces.

How should I wash my Hypeberry pieces?

Machine wash cold on a gentle cycle with similar colors. Turn garments inside out, use a mild detergent, and avoid bleach and fabric softener. Always follow the care label on the garment.

Can I tumble dry my garments?

Air drying is best. If needed, tumble dry on low heat, unless the garment’s care label says otherwise.

Can I iron the garments?

Use a cool iron only when needed, and never iron directly over printed designs or logos. Do not dry clean.

Returns & exchanges

Our policy for returns, exchanges, and damaged items.

Can I exchange for a different size?

Yes. Eligible items may be exchanged once within 14 calendar days of delivery, subject to stock availability. Items must be unworn, unwashed, unused, in their original condition, and returned with all tags attached. Customers cover shipping for size exchanges unless Hypeberry sent the wrong item or size.

Do you offer refunds?

Hypeberry follows an exchange-first policy. Refunds aren’t available for change-of-mind purchases. A refund may be provided when an exchange or replacement cannot reasonably be offered, or when required by Philippine law.

What if my item arrives damaged, incorrect, or defective?

Email hello@thehypeberry.com within 14 calendar days of delivery with your order number, a short description, and clear photos. Manufacturing defects are covered by our 30-Day Manufacturing Quality Guarantee. If we made an error or confirm a manufacturing defect, we’ll cover the approved replacement and shipping costs.

Who pays for return shipping?

Hypeberry covers approved shipping costs when we sent the wrong item or confirm a manufacturing defect. Customers cover shipping for size or change-of-mind exchanges.

What isn’t covered by the quality guarantee?

The guarantee doesn’t cover normal cosmetic wear, improper washing or care, snags, pulls, pilling, abrasion, accidental damage, misuse, alterations, or use outside the garment’s intended purpose.

Shipping

Processing, delivery, tracking, and destinations.

Where do you ship?

We currently ship nationwide within the Philippines through JRS Express.

When will my order be shipped?

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or Philippine public holidays are processed on the next business day.

How long will delivery take?

Delivery time depends on your location and begins once your order has shipped. Please see our Shipping Policy for the current estimates for Metro Manila, Luzon, Visayas, and Mindanao.

How can I track my order?

Once your order ships, we’ll email you a tracking number.

Do you offer express or international shipping?

Not at this time. We currently offer standard delivery within the Philippines only.

Payment

Manual GCash and Bank Transfer payments.

What payment methods do you accept?

We currently accept GCash and Bank Transfer. We do not offer Cash on Delivery.

How do I confirm my payment?

After paying, email your order number and proof of payment to hello@thehypeberry.com. We’ll verify the payment before preparing your order.

How long do I have to pay?

Please complete payment within 24 hours of placing your order. Unpaid orders may be automatically canceled after this period.

When will my payment be verified?

Payments are typically verified within one business day. Once confirmed, your order will be processed within 1–2 business days.

About Hypeberry

The purpose and people behind the brand.

Why Hypeberry?

Hypeberry creates performance-inspired apparel for everyday girlhood. Our pieces combine thoughtful design, comfort, and versatility so girls can move confidently through every adventure, big or small.

Who designs Hypeberry?

Hypeberry was founded by a fashion stylist with more than 25 years of experience. The brand was inspired by the belief that girls deserve thoughtfully designed apparel that respects girlhood and supports the way they move, play, and grow.

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